Exchanges
- Please make sure to keep your receipt and check timeframe for exchanges
- Items may be returned and exchanged for other item(s) within 30 days from the date of purchase providing: (a) the item has not been used, damaged, or dirtied; (b) the receipt is presented with the items to be exchanged; (c) for Shop Chantilly items you may only exchange for an item from the same supplier (please ask for assistance); and (d) the full value of the exchange must be used in-store at one time – no cash or credit will be issued for taking something of lower value, but you can top up if you want to get something of greater value.
- Management reserves the right to deny certain exchanges.
- Please note, exchanges may only be made within each shop(i.e. Calisa items cannot be exchanged for items from The Ginger Tree and vice versa).
- Gifted items: For items that have been gifted, the gift-receiver may exchange their gifted item in line with the same conditions above, provided that the item they wish to exchange still has the original price tag with barcode.
- Value of exchange: Exchanges to the same value are permitted. The full value of the exchange must be used in-store at one time. No change will be given if the full value is not used. No credit may be carried. Top-ups can be paid where you spend more than the value of the exchange.
- Faulty items: Please check all purchases prior to leaving the shop with your purchase. No refunds or exchanges will be facilitated for items reported faulty after they leave our premises.
- Custom orders are not eligible for exchange or refund. Please ensure you supply correct requirements when placing an order.
We have a STRICT NO REFUND policy.
Thank you for your understanding!
The Ginger Tree Management
